Privacy policy

Last updated: February 18, 2026

Nexveraa.com (hereinafter referred to as "the Site," "we," "us," or "our"), operated by Pagasche Group, is committed to protecting the privacy and security of your personal information. We understand that by purchasing digital products—such as Reels bundles, e-books, templates, and software assets—you are trusting us with sensitive data.

This comprehensive Privacy Policy describes in detail how we collect, use, store, process, and disclose your personal information when you visit, use, or make a purchase from our store. This policy is legally binding and controls the collection and processing of your data.

By accessing our Services, downloading our digital assets, or creating an account, you explicitly acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Personal Information We Collect or Process

When you visit Nexveraa.com, we collect specific information about your device, your interaction with the Site, and the information necessary to process your digital purchases. We may also collect additional information if you contact us for customer support regarding a download issue.

We categorize the personal information we collect as follows:

A. Device and Usage Information (Automatically Collected)

When you access our Site to browse or download a file, we automatically collect certain information about your device. This is crucial for digital product delivery to ensure file compatibility and fraud prevention.

  • Identifiers: Your IP address (used to verify the country of purchase for tax purposes and to track download locations), browser type and version, time zone setting, and geolocation data.

  • Device Metrics: Screen resolution, operating system (e.g., iOS vs. Windows, to help us troubleshoot file compatibility issues), and unique device identifiers.

  • Usage Data: Details on how you browse the site, which products you view, search terms used, and—most importantly for digital goods—download activity logs (timestamps of when you clicked a download link and the volume of data transferred).

B. Order and Transaction Information

When you attempt to or successfully make a purchase, we collect:

  • Identity Data: Your full name.

  • Contact Data: Billing address (for payment verification), email address (CRITICAL: this is where your digital files are delivered), and phone number (for SMS updates if opted in).

  • Payment Data: While we do not store your full credit card numbers, we process payment confirmation details, last four digits of the card, and authorization tokens provided by our payment processors to validate the transaction.

  • Transaction History: A complete record of the digital products you have purchased, the date of purchase, and the status of your payment (Paid, Refunded, or Failed).

C. Customer Support & Communication Data

If you contact us regarding a 3-Day Refund Request or a technical issue:

  • Communication Content: The details of your emails, chat logs, and any screenshots or screen recordings you provide to prove a file defect.

  • Technical Evidence: We may request and store metadata from the files you attempt to open to diagnose corruption issues.

2. How We Use Your Personal Information

We do not just "collect" data; we use it for specific, legitimate business purposes essential to the operation of a digital goods store.

A. Fulfillment and Digital Delivery

  • Immediate Delivery: We use your email address to automatically send download links immediately after purchase.

  • Account Management: To create and maintain your customer account, allowing you to re-download files (subject to our download limits) and access purchase history.

  • License Enforcement: We use your purchase data to grant you a specific, non-exclusive license to use our digital products.

B. Security, Fraud Prevention, and Dispute Resolution

  • IP Tracking: We analyze IP addresses to detect potential fraud (e.g., if a purchase is made in one country but the download is attempted from another immediately).

  • Refund Verification (3-Day Policy): We rigorously analyze download logs (timestamps and IP access) when processing refund requests. If our data shows a file was successfully downloaded and accessed multiple times, this data will be used to contest invalid "Item Not Received" claims.

  • Chargeback Protection: In the event of a dispute, we use your order details, IP address logs, and download confirmations as evidence to prove fulfillment of the digital contract.

C. Marketing and Product Updates

  • Product Revisions: Unlike physical goods, digital products (like templates) get updated. We use your email to notify you if a file you purchased has been updated or fixed.

  • Personalized Recommendations: We use your purchase history to recommend similar bundles or e-books that complement your existing library.

3. Disclosure of Personal Information

We never sell your personal data to data brokers. However, we do disclose your information to specific third parties strictly to facilitate our services:

  • Service Providers:

    • Shopify: Our store is hosted on Shopify. They process your data to power the checkout, host the product files, and manage the backend security.

    • Payment Gateways: (e.g., PayPal, Stripe, Razorpay) We share transaction data to process payments and handle fraud detection.

    • Email Services: We share your email and name with our email automation providers strictly to deliver your download links and purchase receipts.

  • Legal Compliance: We may disclose your information if required to do so by law, or if you violate our Terms of Service (e.g., distributing our intellectual property illegally).

  • Business Transfers: If Pagasche Group merges with or is acquired by another company, your customer information will be one of the transferred assets.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it.

  • For Digital Access: We retain your account and order data indefinitely to allow you continued access to your download links (unless the product is discontinued).

  • For Legal/Tax: We are required to retain transaction records (billing address, amount, tax collected) for a period of up to 7 years for tax audit purposes.

  • For Disputes: We retain download logs and support communications for at least 180 days to protect against chargebacks and refund disputes.

5. International Data Transfers

Please note that your information may be transferred to, stored, and processed in a country other than the one in which you reside.

  • Our primary operations are in India.

  • Our platform host, Shopify, processes data in Canada and the United States.

  • When we transfer data across borders, we rely on recognized transfer mechanisms (such as Standard Contractual Clauses) to ensure your data remains protected under standards equivalent to your local laws (including GDPR and CCPA).

6. Your Rights and Choices

Depending on your jurisdiction (e.g., Europe, California), you may have specific rights regarding your data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Erasure (Right to be Forgotten): You can ask us to delete your personal data.

    • Note for Digital Goods: If you request deletion, you will permanently lose access to all your purchased download links, and we cannot restore them. We may also retain specific transaction data required for tax laws even after a deletion request.

  • Right to Correction: You may update your email address or billing details by logging into your account or contacting support.

To exercise any of these rights, please contact us at support@nexveraa.com.

7. Children’s Privacy

Our digital products and services are intended for a general audience and business owners. We do not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have collected personal information from a child without parental consent, we will delete that information as quickly as possible.

8. Third-Party Links

Our digital products (e.g., PDF guides) may contain hyperlinks to third-party tools, software, or websites (e.g., Canva, Google Drive). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of every website you visit.

9. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time to reflect changes in our practices, operational requirements, or legal regulations.

  • If we make material changes, we will notify you by updating the date at the top of this policy.

  • Your continued use of the Site and our digital products after any changes indicates your acceptance of the new Privacy Policy.

10. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or have a complaint regarding how we process your data, please contact us immediately.

Email: support@nexveraa.com

Mailing Address: Pagasche Group ITAD Bhawan, Dand ka rasta Near Telephone Exchange Kekri, Rajasthan, 305404 India